We regret that you have found it necessary to return or exchange your new purchase. If there is anything we can do to help you, please email us at [email protected].
RETURN / EXCHANGE POLICY
1. All purchases must be returned for a refund within 45 days of the original purchase date.
2. Exchanges: Please ship your item to the address located at the bottom of this page, and in turn we will ship your exchange to you at no additional cost..
3. Altered or worn items may not be returned. Please test wear your items on a carpeted surface; altered or worn items may not be exchanged. All returns must include the original undamaged shoebox. Please do not type or write anything on the shoe box. There will be a $3.50 restocking charge for returns that are not in the original box, or for a damaged box.
4. Please allow 1 to 2 weeks for refunds and exchanges to be processed. Refunds will be made in the form of payment used on the original order. For credit card refunds, please allow one full credit card billing cycle for the credit to appear on your statement.
5. All shipping charges are the responsibility of the customer and if your original order was $75 or more and you received free shipping, you will be charged the actual shipping fee if you return any or all items that reduce your original order to less than $75.
6. Download MERCHANDISE RETURN / EXCHANGE FORM (pdf) to include with your items.
PLEASE SEND RETURNS AND EXCHANGES TO OUR RETAIL LOCATION AT:
Moccasins USA Returns
833 Tsali Boulevard
PO Box 1241
Cherokee, NC 28719